Explainer8 min
What is an LLM? A five-minute explainer
The technology behind ChatGPT, Claude and Gemini, explained without the math.
BeginnerBeginnersOffice workers
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Explainer9 min
RAG explained: handing AI a reference book
How do chatbots answer from your company's documents? Here's how RAG, a pattern widely used in AI products, works.
BeginnerBeginnersDevelopers
How-to guide10 min
Five principles for better prompts
Role, context, task, format and an example — five things that noticeably change what AI gives back.
BeginnerBeginnersOffice workersMarketers
Explainer7 min
Why AI gets things wrong: understanding hallucinations
Why AI states wrong things with confidence, where it slips most often, and how to check its answers.
BeginnerBeginnersOffice workers
How-to guide8 min
Using AI at work safely: personal data and confidential information
What not to paste into AI, how to swap in fake values when you must, and what to check before you start.
BeginnerOffice workersBeginners
Explainer8 min
Tokens and pricing, explained simply
What "$2 per million tokens" on an AI price list means, and how to estimate what your own usage would cost.
BeginnerBeginnersOffice workersDevelopers
How-to guide9 min
Get a three-line summary of a long report
Tell the assistant who will read it and what shape the three lines should take, and a long report comes back as a summary you can pass straight on. This guide also shows how to check its figures against the original.
BeginnerOffice workersBeginners
How-to guide10 min
Write work emails in the right tone: requests, apologies, refusals
Tell the assistant who you're writing to, what you need, by when and in what tone, and it drafts an email that fits. Worked examples for requests, apologies and refusals, plus what to check before you send.
BeginnerOffice workersBeginners
Explainer9 min
What is an AI agent?
Unlike a chatbot that only answers, an agent takes a goal and keeps going, using tools and checking results, until the job is done. How it works, what it suits, and what to settle before you hand it work.
BeginnerBeginnersDevelopers